Delivery & Returns
Order Confirmation:
As soon as you place your order, we will pre-authorise your card; however, your card will not be charged. We will then contact our supplier to confirm that the product you purchased is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched straight away. If there is any delay, such as an item being on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery:
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of dispatch. If you have not received tracking details within 6 working days, please contact us at info@fithubdirect.com or call 020 3051 8192 so we can assist you.
Damages:
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover any damage after delivery, please send clear photos of the damaged item(s) to info@fithubdirect.com or call 020 3051 8192 so we can open an insurance claim on your behalf.
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) are responsible for any costs associated with returning the item. Refunds can only be issued to the same payment method used at checkout.